Customer Service


The Customer Service Representative coordinates with all departments including accounting, quality control, receiving department and vendors to ensure production requirements are met.

Essential Functions and Responsibilities:

  • Collaborate with manufacturers, internal department, and support staff to accomplish both team and company goals.
  • Organize workflow to meet customer deadlines, managing calls and emails professionally, efficiently and with good communication skills.
  • Review job cards for accuracy
  • Send invoices to customers in a timely manner.
  • Resolve production scheduling and shipping or invoicing problems, escalating urgent matters to the Lead and/or Manager.
  • Interact with accounts receivable to collect and resolve issues.
  • Work with Production Coordinator on inbound/outbound order issues, returns, etc.
  • Maintain, file, and update documents.
  • Assist with quality issues as needed.
  • Answers the telephone, providing information and assistance to callers. Forwards calls and takes messages as appropriate.
  • Performs administrative/office duties as required, including attending, meetings, preparing reports and correspondence, reviewing mail, etc.
  • Communicate effectively with key stakeholders and upper management, providing information and insights that are valuable to business decision making

Qualifications and Required/Preferred Skills:

  • High School Diploma or GED
  • 1-3 years of previous manufacturing, production, or customer service experience
  • Proficient in Microsoft Office software to include Word, Excel, PowerPoint, Access, and Outlook required
  • Ability to use computers for data entry, word processing, spreadsheets, and custom applications
  • Excellent written and oral communication skills
  • Ability to work collaboratively with other staff, vendors, contractors and the general public
  • Organized and detail-oriented with strong level of accuracy and the ability to multi-task
  • Basic knowledge of production/product development in a manufacturing facility
  • Ability to prioritize and adhere to strict deadlines
  • High level of integrity; ability to handle confidential information

Share this career opportunity


Apply now

Interested in this job opportunity? You can easily start the application process using the button below, and fill out the application form.

REQUEST information

Accepted file types: doc, docx, pdf, zip, Max. file size: 2 MB.
This field is for validation purposes and should be left unchanged.

Contact us

Would you like to subscribe for updates, news & event information?
This field is for validation purposes and should be left unchanged.