Customer Service

Summary:

The Customer Service Representative coordinates with all departments including accounting, quality control, receiving department and vendors to ensure production requirements are met.

Essential Functions and Responsibilities:

  • Collaborate with manufacturers, internal department, and support staff to accomplish both team and company goals.
  • Organize workflow to meet customer deadlines, managing calls and emails professionally, efficiently and with good communication skills.
  • Review job cards for accuracy
  • Send invoices to customers in a timely manner.
  • Resolve production scheduling and shipping or invoicing problems, escalating urgent matters to the Lead and/or Manager.
  • Interact with accounts receivable to collect and resolve issues.
  • Work with Production Coordinator on inbound/outbound order issues, returns, etc.
  • Maintain, file, and update documents.
  • Assist with quality issues as needed.
  • Answers the telephone, providing information and assistance to callers. Forwards calls and takes messages as appropriate.
  • Performs administrative/office duties as required, including attending, meetings, preparing reports and correspondence, reviewing mail, etc.
  • Communicate effectively with key stakeholders and upper management, providing information and insights that are valuable to business decision making

Qualifications and Required/Preferred Skills:

  • High School Diploma or GED
  • 1-3 years of previous manufacturing, production, or customer service experience
  • Proficient in Microsoft Office software to include Word, Excel, PowerPoint, Access, and Outlook required
  • Ability to use computers for data entry, word processing, spreadsheets, and custom applications
  • Excellent written and oral communication skills
  • Ability to work collaboratively with other staff, vendors, contractors and the general public
  • Organized and detail-oriented with strong level of accuracy and the ability to multi-task
  • Basic knowledge of production/product development in a manufacturing facility
  • Ability to prioritize and adhere to strict deadlines
  • High level of integrity; ability to handle confidential information

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